In the three months since ChatGPT’s artificial intelligence tool was introduced to the world, workers have already used it to make their lives easier. Professionals in fields such as real estate, healthcare and finance say they are saving time and working more efficiently by using artificial intelligence.
Here’s how these workers describe using the tool in their daily work.
Email me a real estate listing
Mala Sander, a principal real estate agent with the Corcoran Group specializing in the Hamptons, has been using ChatGPT regularly for the past few weeks to help her list properties and develop marketing strategies for properties.
“I asked him to write me an ad for a house in Bridgehampton with a pool and tennis court on two acres, and I listed other features I wanted to highlight,” she told CBS MoneyWatch. “And it will weave that fantastic copy into something you can actually use.”
She also uses ChatGPT to change the tone of the lists. “I’ll say things like ‘write it for the millennial audience’ or ‘make it funny.’
Her routine these days is for her team to write a first draft of the list “and work through it to see if ChatGPT can edit it and make it more concise,” she said.
On a whim, she asked the bot to write her a marketing plan for one of her lists. It’s delivered. That gave her a breakdown of the campaign, which would include digital, print and social, she told CBS MoneyWatch.
“It talked about everything from direct mail to online digital advertising to social media, and he even gave some percentages that might be perfect,” Sander said.
As an agent for the past 20 years, Sander is fully capable and efficient without ChatGPT.
“But it’s useful,” she said. “It’s like talking to another person, almost like an occupational therapist, to say, ‘Am I moving in the right direction with this, or should I be looking at other things?'”
Elio Mazor, marketing manager for The Glazer Team at Corcoran, said he also uses ChatGPT to write lists and create other content.
“Sometimes you get writer’s block, or they all sound the same because you’re using the same template and just changing words here and there. So I use ChatGPT to get a little inspiration and create a different tone,” he said.
Financial planning assistant
Certified Financial Planner Michael Reynolds uses a chatbot to help him write blog posts that educate his clients about financial documents like wills and trusts.
He tells ChatGPT the topic he wants to cover and enters a prompt like, “ChatGPT, create an introduction about why estate planning is important.”
He spits out paragraphs that Reynolds then edits with his voice.
In a recent article on estate planning, Reynolds relied on ChatGPT to hook readers with the message that “estate planning it is an act of love for those you leave behind.”
“I asked ChatGPT to explain it, and he put together a few paragraphs about why it’s thoughtful and thoughtful to do things like this,” Reynolds said.
The process took about 20 minutes. If he had worked on the article alone, it would have taken him about two hours, he said.
He doesn’t use the tool to help clients make financial decisions — that’s a purely human job, Reynolds said.
“Financial planning is very subtle, individual and personal. It’s hard to imagine using ChatGPT to make recommendations without knowing the customer. I find more value in creating educational materials that complement what I do,” he said. “We’re not just crunching the numbers; we coach people, listen to their problems and help them think through emotional situations. The creative, compassionate work we do as humans is indispensable today.”
Nick Meyer, another a financial planner who creates short videos on TikToksaid he uses it as a starting point to come up with ideas for new content.
“I use it instead of searching Google to get ideas for topics or to edit something I’ve already written,” he said. It also helps him make his videos funny.
“I can put in a couple of lines of the script and say, ‘Make it more comedic, put a joke in that line, or make it more succinct,'” Meyer said.
“Mushrooms” of medical information
Board certified emergency physician Harvey Castro advises digital health companies on how to best integrate ChatGPT into the healthcare sector.
One good addition, he says, is the creation and translation of patient discharge instructions—the rules they must follow after their medical visit.
An expert in emergency medicine, if asked a dermatology-related question he wasn’t sure about, Castro said he would enter a request on ChatGPT for more information. In the past, it relied on other clinical search engines and resources, such as MDConsult, now called ClinicalKey.
“I could type that in and it would give me a lot of information. So it’s an addition,” Castro said.
According to Castro, doctors also use it to enter a patient’s symptoms and return a differential diagnosis — a list of possible conditions associated with the presenting symptoms.
“This is already happening today,” he said.
Rushabh Doshi, a second-year medical student at Yale University, enjoys using ChatGPT to create sample questions while preparing for the US medical licensing exam.
Test prep services have limited practice questions and ChatGPT can create new ones on any topic based on the prompt it provides.
It also helps him prepare to interact with patients, but is used solely for medical education, not patient care.
“If a patient comes in with a disease I’m not familiar with, I can go on ChatGPT and read about it,” he said.
It also gives him information that helps him perform more thorough patient examinations. “I ask him to give me guidance on the types of questions to ask to make sure I’m conducting a thorough interview with the patient.”