Samsung customers are suing for allegedly faulty refrigerators

Electronic giant Samsung has faced a class action lawsuit from customers claiming that some of the company’s refrigerators do not cool food enough.

Lawyers representing Matthew Jordan and Lisa Saga have filed a statement lawsuit last Friday in New Jersey, where the South Korean company’s U.S. operation is based. The lawsuit accuses Samsung of unfair enrichment, false advertising and consumer fraud.

We are talking about a line of refrigerators that Samsung sells to American customers, which have double French doors and a lower freezer, cost from $ 1,000 to $ 3,000 each and have a one-year warranty, lawyers say in court documents.

“They exceed the temperature at which the products can be safely stored,” – said in a lawsuit. “This defect is fatal to the operation of refrigerators that serve one purpose: to store food and other consumer goods at a safe temperature.”

Samsung did not respond to a request for comment on Wednesday.

Jordan, a man from Southern California who bought a Samsung refrigerator for $ 1,300 in June 2020, noticed a few months after the purchase that the temperature inside the refrigerator was inappropriate. He then used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and 29 degrees below, court documents said.

Saga from southern Pennsylvania bought her Samsung refrigerator in 2017 for about $ 2,250, court documents say. She later remarked that the refrigerator did not maintain the temperature, according to the lawsuit. Sagi asked a Samsung technician to come fix this, but the technician allegedly told Sagi that there was a defect in the device and it could not be repaired, according to the lawsuit.

Lawyers for Jordan and Saga have said that problems with Samsung refrigerators have been known for many years. They noted that from January 2019 to December 2021, customers sent to the Consumer Product Safety Commission more than 600 complaints about Samsung refrigerators.

The lawsuit related to the temperature is separate from the hundreds of complaints that consumers have voiced online about the ice maker in other Samsung refrigerator models. Frustrated consumers set up a Facebook group – Samsung Refrigerator Recall USA Now – where they posted a video of their faulty device. The moderator of the group is Tom O’Shea from Ohio, told A subsidiary of CBS WTKR that it is trying to help people get paid for their purchases.

“People ate food, got sick, and then realized it was a refrigerator,” O’Shea said at the station. “Once they get rid of the fridge, stomach problems go away.”